Shipping and Returns Policy

At Age Amazingly, we take great care in preparing and dispatching your order. This policy explains our shipping times, costs, returns and refunds.

Shipping

Processing times

Orders are processed within 1 to 2 business days, Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping within Australia

We ship Australia wide using reputable courier and postal services. Estimated delivery times once your order has been dispatched are:

  • Queensland: 2 to 5 business days
  • Interstate metro areas: 3 to 7 business days
  • Regional and remote areas: 5 to 10 business days

Delivery times are estimates only and may vary during peak periods or due to circumstances beyond our control.

Shipping costs

Shipping costs are calculated at checkout based on your location and order value. From time to time we may offer free shipping promotions. Any applicable free shipping offer will be displayed at checkout.

Order tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can monitor your delivery.

Returns and refunds

We want you to be completely satisfied with your purchase.

Change of mind

If you change your mind, you may request a return within 30 days of receiving your order, provided the product:

  • is unused and unopened
  • remains in its original packaging
  • is in resalable condition
  • includes all original seals and labels intact

For hygiene and safety reasons, we cannot accept returns on products that have been opened, used or tampered with, unless they are faulty or a return is required under Australian Consumer Law.

Faulty, damaged or incorrect products

If your order arrives damaged or faulty, or you receive the incorrect item, please contact us within 7 days of delivery at admin@ageamazingly.com.au and include:

  • your order number
  • a description of the issue
  • clear photographs of the product and packaging

Where appropriate, we will provide a replacement, refund or store credit in accordance with Australian Consumer Law.

Return shipping

For change of mind returns, customers are responsible for return postage costs. If the return is due to a product fault, damage during transit or an error on our behalf, Age Amazingly will cover the reasonable cost of return shipping.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome. Approved refunds are processed to your original payment method within 5 to 10 business days. Shipping charges are not refundable unless the return relates to a faulty, damaged or incorrectly supplied product.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Contact us

If you have any questions about your order, shipping or returns, please contact us:

We are committed to providing exceptional customer service and will respond to all enquiries as quickly as possible.